Can't reconnect to server

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ScottsDP
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Can't reconnect to server

#1 Post by ScottsDP » 2018-08-08 15:26

I can't "reconnect" to the server. It's grayed out. I updated FileZilla about 2 weeks ago and that's when the problem showed up. I just tried updating to the latest version today now, and I'm still having the issue. Any ideas?

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boco
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Re: Can't reconnect to server

#2 Post by boco » 2018-08-08 16:59

You need to connect to the server one time the "normal" way (Site Manager or QuickConnect), then it will be available again.

The only permanent storage for server login data is the Site Manager. QuickConnect and Reconnect are convenience features and their stored info can get lost (e. g. when clearing private data).

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ScottsDP
500 Command not understood
Posts: 3
Joined: 2018-08-08 15:22
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Re: Can't reconnect to server

#3 Post by ScottsDP » 2018-08-09 13:44

Ok, thanks. I figured it was something like that. Unfortunately, the person that did our website a long time ago basically doesn't return any calls and we have no access to it because we found out he was hosting it through a personal folder or something. We can't get him to give us any of the info to access it and any time we've been able to get ahold of him, he can't or won't make changes or fix issues. :/

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boco
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Re: Can't reconnect to server

#4 Post by boco » 2018-08-09 14:18

If the login data is still stored in the Site Manager or QuickConnect, use this data to connect.

Unfortunately, the person that did our website a long time ago basically doesn't return any calls and we have no access to it because we found out he was hosting it through a personal folder or something. We can't get him to give us any of the info to access it and any time we've been able to get ahold of him, he can't or won't make changes or fix issues. :/

Sound strongly like a social issue. Unfortunately, we cannot help with non-technical problems.

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ScottsDP
500 Command not understood
Posts: 3
Joined: 2018-08-08 15:22
First name: Scott
Last name: DP

Re: Can't reconnect to server

#5 Post by ScottsDP » 2018-08-09 14:58

Oh, I didn't realize the "Site Manager" was actually in the FileZilla program under "File". The info was still stored in it and I was able to reconnect. Thank you!

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boco
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Re: Can't reconnect to server

#6 Post by boco » 2018-08-09 15:26

To be safe, use the menu File - Export... command. It allows you to make a backup of the Site Manager entries (and others, too), just in case.

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